Privacy policy

Privacy Policy

At guidesbyhayley.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and purchase our digital guides.

By using our website or purchasing any of our digital products, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please refrain from using our services.

1. Information We Collect

We collect personal information to provide you with our services and improve your experience on our website. The types of information we may collect include:

Personal Information: When you purchase a product or create an account on our website, we may collect personal information such as your name, email address, billing address, and payment information.
Usage Data: We may collect information on how you interact with our website, including your IP address, browser type, pages viewed, time spent on pages, and other analytical data.
Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and remember your preferences when you return to our site. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for several purposes, including:

To Process Purchases: When you purchase a digital guide, we use your personal and payment information to process your order and deliver the product to you.
To Improve Our Website: Usage data helps us understand how visitors interact with our site, allowing us to improve its functionality and user experience.
To Communicate with You: We may use your email address to send you order confirmations, updates about your purchases, and promotional offers (if you have opted in to receive them).
To Ensure Security: We use your information to detect and prevent fraudulent transactions and to safeguard the integrity of our website.

3. Protection of Your Data

We take the security of your personal information seriously. We employ industry-standard security measures such as encryption and secure payment gateways to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in processing payments, managing our website, or delivering email communications. These providers are contractually obligated to maintain the confidentiality of your data.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to a legal request, such as a court order or subpoena.

5. Refund Policy for Digital Products

All purchases of digital guides on guidesbyhayley.com are non-refundable. Due to the nature of digital products, once a guide has been purchased and delivered, you cannot return it or request a refund.

By purchasing a digital product, you acknowledge and agree that:

You are purchasing a digital guide that is delivered electronically and cannot be physically returned.
Refunds, exchanges, or cancellations are not available once your purchase has been completed.
The right to withdraw from a purchase is waived, in accordance with applicable consumer protection laws regarding digital content.

If you encounter technical issues with accessing or downloading your guide, please contact us at contact@guidesbyhayley.com for assistance, and we will work to resolve the issue as quickly as possible.

6. Your Rights

As a user of our website, you have the following rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You can request that we correct or update inaccurate or incomplete personal information.
Right to Erasure: Under certain circumstances, you may request that we delete your personal information. However, please note that we may retain certain data for legal or security reasons.
Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Right to Withdraw Consent: If you have provided consent for the processing of your personal information, you may withdraw it at any time.

To exercise any of these rights, please contact us at contact@guidesbyhayley.com. We will respond to your request within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these external sites. When you click on a third-party link, you are subject to that website’s privacy policy. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete it.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will indicate the date of the latest update. By continuing to use our website after changes are made, you agree to the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at Contact@guidesbyhayley.com. We are committed to protecting your privacy and ensuring that your experience with guidesbyhayley.com is safe and secure.

Effective Date: Oktober 1, 2024.